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ISO 9001 and ISO 39001 Certification for INTERAMERICAN Assistance from TÜV HELLAS
Tuesday 14 June 2016
INTERAMERICAN Assistance was awarded with the accreditation for quality certification according to ISO 9001:2015 for the provision of emergency medical (personal) and roadside assistance. The relevant inspection was conducted by the Inspection and Certification Organization TÜV HELLAS (TÜV NORD). At the same time, for the first time in Greece, a road safety certification with respect to ISO 39001:2012 was awarded to an assistance company. These certifications highlight the characteristics of the company’s leading position in the assistance market.
The quality and safety systems implemented by INTERAMERICAN Assistance for both the emergency medical and the road assistance focus mainly on the identification and management of risk when providing assistance services, as well as on the implementation of policies and quality procedures in order to ensure the timely and safe delivery of services.
With the ISO 9001 certification, INTERAMERICAN Assistance continues on the path of continuous improvement for providing insurance covers and services to its customers. At the same time, with the ISO 39001 certification, it reaffirms its leading position in the Greek insurance market and its high level of expertise in road safety management. It is important that internationally, insurance companies from 14 European countries entrust their clients to our company» states George Valais, General Manager of the Assistance Company relatively.
According to 2015 figures of the Association of Insurance Companies of Greece, INTERAMERICAN holds a 31.9% share of the assistance market in terms of premiums. The current portfolio of the company counts 1.1 million vehicles with roadside assistance and 400,000 people insured with emergency medical assistance. The average number of cases handled by INTERAMERICAN for the full range of assistance services is over 900 per day.
Always focusing on clients’ needs, Interamerican enjoys high levels of trust from its satisfied customers. Indicative of this is the net promoter score (NPS) indicator for client satisfaction which measures the disposition of clients to refer the company to third parties. Interamerican Assistance consistently enjoys NPS scores of over 70 percent.
TÜV HELLAS (TÜV NORD)
TÜV HELLAS (TÜV NORD)is an Inspection and Certification Organization, member of the TÜV NORD GROUP. It has been active in Greece since 1987, providing independent Inspection and Certification Services (Third Party Inspection-Certification) and having connected its name to the largest Infrastructure and Development projects of our country. TÜV HELLAS (TÜV NORD) is the only Certification Body in Greece with the required expertise in matters related to the Certification of Road Safety Systems, while it also is one of the top accredited Certification Bodies for ISO 39001:2012 worldwide.